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Vitality GP - online doctor appointments and video consultations.

Online GP appointments, prescriptions, consultant referrals and more with the Vitality GP app.

Say goodbye to the doctor's waiting room with Vitality GP.

When your clients need healthcare, they want it to be accessible and convenient, now more than ever.

Our Vitality GP app makes it quick and easy for your clients to speak to a doctor about any aspect of their health, just as they would with their regular GP, at a time that suits them. A Vitality GP can offer medical help and wellness advice as well as issue private prescriptions and onward referrals.

Livi is the provider of the Vitality GP service and is registered with the Care Quality Commission – an independent regulator to ensure the service provides your clients with safe, effective, compassionate, high-quality care.

Benefits for your clients.

  • Book GP appointments

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    Including on evenings and Saturdays with fast consultant referrals if your client needs onward treatment. Plus, prescriptions delivered to your client’s chosen pharmacy, usually in hours.

  • Access to our Priority Physio Network

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    Self-referral for a range of muscle, bone and joint issues1.

  • Self-referral for mental health treatment

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    Including face-to-face counselling and cognitive behavioural therapy (CBT), as well as video consultations with a trained psychologist. Plus, access to Togetherall, our psychological wellbeing partner offering 24/7 help.

  • Trusted advice and guidance

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    Access to a pre-booking symptom checker as well as trusted physical and mental health information and wellness advice based on your clients’ lifestyle.

What's included?

  • Unlimited Vitality GP video consultations each plan year for each member2
  • At least two Face-to-Face GP consultations in the London area each plan year for each member. They'll need to make a £20 upfront payment each time they book a consultation and we'll cover the rest
  • Self-referrals for physiotherapy1 , talking therapies, wellness advice from the GP and a skin analytics service
  • Up to £100 per plan year for minor diagnostic tests – such as a full blood count, x-ray or ultrasound. This includes private prescriptions for short-term conditions only3
  • 24/7 telephone GP advice line
  • Trusted clinical advice and guidance

For your clients who live in the Channel Islands and the Isle of Man.

These clients can use the Vitality GP app to access general mental and physical health information.

If your client requires medical advice and they’re over 18 years old, they can get in touch with us directly on 0345 602 3523.

How do members schedule an online consultation?

Members in these regions can't yet book an online consultation through the app, but we do have a separate video consultation service available for them. Members can schedule a video consultation online through Doctors Clinic Group’s simple online booking form which will be sent directly to them by email.

To claim back the cost of a private prescription, or to make a claim following the use of the online consultation service, members simply email vitalitygp@vitality.co.uk with the details of their request, their Vitality membership number and contact telephone number.

For your clients who live in Scotland and Northern Ireland.

The Vitality GP app is now available to your clients based in Scotland and Northern Ireland to book video consultations and use the GP advice line, as well as access general mental and physical health information.

We will continue to offer the online video consultation service through Doctors Clinic Group, to ensure there are no additional delays for your clients needing to see a GP.

New photo ID check functionality.

To help safeguard your clients and keep their personal and medical data secure, we have added a photo ID check to the Vitality GP app booking process.

What do my clients need to do?
  1. Take a picture of their photo ID using their phone’s camera. We accept passports, driver’s licenses or National ID cards. Your clients can use the ‘Contact App support’ tab on the Vitality GP app to get in touch if they have a different form of photo ID.
  2. Check the name and date of birth on their ID matches the details we hold for them within the Vitality GP app.
  3. Upload the picture of their ID when they make a booking – they will only need to do this once.

What if my client’s details on the Vitality GP app are different to those on their ID?

If your client’s name or date of birth on the Vitality GP app is different to those on their ID, they can update their details by contacting Vitality on:

  • 0345 602 3523 for Personal Healthcare and Business Healthcare clients.
  • 0345 279 8865 for Corporate Healthcare clients.

Frequently asked questions

Here are a few of the questions we’ve answered for our members

Which plans include access to Vitality GP?

Vitality GP is included on all Personal Healthcare, Business Healthcare and Corporate Healthcare plans as part of Core Cover. It is also included on Vitality at Work Business and Vitality Essentials plans.

If your client is covered by a Vitality at Work Business plan, the Vitality GP will not be able to refer them to a consultant. If your client is on a Vitality at Work Enterprise plan, they will not have access to any of the Vitality GP services.

Clients on a Vitality Essentials plan are limited to four consultations per plan year, do not have access to onward referrals, and there is no cover for private prescriptions and minor diagnostic tests.

What software do my clients need to use the Vitality GP app?

The Vitality GP app is compatible with Apple iOS 12.0 and above or Android 6.0 and above. It’s not compatible with Blackberry, Amazon or Windows Phone devices.

How do they get the app?

Download the Vitality GP app for free from the App Store or Google Play. Once they’ve downloaded the app, they’ll need to log in with the same username and password that they use on the Vitality Member Zone.

What isn't covered by Vitality GP?

There are some things the Vitality GP won’t be able to help with, such as:

• Hands-on examinations and treatment
• Emergency treatment e.g. chest pains, suspected stroke or bone fractures
• Routine or repeat prescriptions, including medication to treat cholesterol and diabetes.

There are also some cases where a Vitality GP won’t be able to make a referral and your clients will need to speak to their own GP or call us. These include alternative therapies, lifestyle surgeries, oral surgery or anything related to pregnancy. The Vitality GP will always let your clients know if they can’t help and tell them what they consider to be the best course of action.

Your clients will also need to contact us directly if they need to arrange home nursing, a private ambulance, parental accommodation or to claim the NHS hospital cash benefit.

What happens after the consultation?

Depending on your client’s symptoms and the benefits covered on their plan, the Vitality GP may:
• give clinical advice and guidance
• arrange a follow-up video consultation
• issue a private prescription
• refer your client for certain minor diagnostic tests
• refer your client for physiotherapy via our Priority Physiotherapy network
• refer your client to our Mental Health Panel
• refer your client to a consultant through our Consultant Panel
• ask your client to contact VitalityHealth for confirmation of cover
• ask your client to contact their NHS GP, if they need more treatment that’s not covered on their plan or they feel this may be the better option for their ongoing care
• ask your client to contact their NHS GP if they aren't able to diagnose them, if they need more treatment that’s not covered on their plan or they feel this may be the better option for their ongoing care.

Can my clients use Vitality GP if they are abroad?

Vitality GP can only be used for consultations in the UK. If your clients are abroad and need to speak to a GP, they can call our 24 hour GP telephone advice service - details are at vitality.co.uk/member.

Are Vitality GPs fully qualified?

Our network of Vitality GPs are all registered with the General Medical Council and have at least two years’ experience practising in the UK.

Does a Vitality GP consultation count as a claim or affect my client's renewal premium?

No, consulting a Vitality GP won’t affect your client’s claims status or renewal premium, unless they’re referred for onward treatment that we pay for.

Where to next?

  • Consultant Select

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    Consultant Select gives your clients complete peace of mind care, by putting their treatment path in the hands of the consultants.

    Learn More

  • Core Cover

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    All our plans start with Core Cover; giving your clients peace of mind with fast access to the highest quality private healthcare.

    Learn More

  • Cover Options

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    Your clients can tailor their plans by adding additional Cover Options, such as Out-patient Cover, Therapies Cover and more.

    Learn More

  • Full Cover Promise

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    Unlike with some other insurers, our Full Cover Promise means your clients won't be left out of pocket when they claim.

    Learn More
1 Priority physio is available for clients with Out-patient Cover included on their plan, or for clients who are covered on a Vitality at Work Business Plan.
2 Clients on a Vitality Essentials plan are limited to four consultations per plan year.
3 Clients on a Vitality Essentials plan do not have cover for private prescriptions and minor diagnostic tests