Contact us

We're here to make it easier for you to do business

Your contacts

Claims-related queries: claims.queries@vitality.co.uk

New business quotes: quotes@vitality.co.uk

Agency commissions: agency@vitality.co.uk

All corporate queries: corporate_health@vitality.co.uk

Renewal/retention: partnerretention@vitality.co.uk

For all other general enquiries including:

• Mid-term servicing and administration
• Mid-term joiners
• Literature requests

Contact your dedicated service team.

New agency and adviser registrations

Telephone: 0345 601 0072  
Lines are open Monday to Thursday 8:00am to 9:00pm, Friday 8:00am to 7:00pm and Saturday 9:00am to 5:00pm
Email: paneling@vitality.co.uk

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Customer services

Telephone: 0333 996 0400 
Overseas number: 0208 161 9556
Lines are open Monday to Friday 9:00am to 5:00pm
Email: investcustomerservices@vitality.co.uk

VitalityInvest Complaints

Telephone: 0800 046 5090
Overseas number: 0208 161 9557
Lines are open Monday to Friday 9:00am to 5:00pm
Email: investcomplaints@vitality.co.uk

General Adviser Enquiries

Telephone: 0345 601 0072
Lines are open Monday to Friday, 8:30am to 6pm
Email: lifeenquiries@vitality.co.uk

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Commission Enquiries

Email: lifecommissions@vitality.co.uk
Phone: 0345 601 0072
Fax: 0870 240 0937
Lines are open Monday to Friday, 8.30am to 5.00pm
Find out more

Underwriting

Email for pre-sale enquiries: Presale_Underwriting@vitality.co.uk
Email for post-submission enquiries: lifeunderwritingadmin@vitality.co.uk
Phone: 0800 012 1796
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm

Prestige Service

Email: lifehnwadmin@vitality.co.uk
Phone: 0845 6027 457 *
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm
*Calls cost 5p per minute, plus your phone company's access charge